Last-Mile Carriers

Last-Mile Carriers and Their Benefits to Retail Businesses

Any business that ships products to customers must contend with the “last mile” of the delivery process. The last mile is the distance between a distribution centre and the customer’s door. It can also be the most expensive and logistically challenging part of the delivery process. That’s why many businesses are turning to last-mile carriers to help them get their products to customers quickly and efficiently.

We learned over the pandemic of Covid-19 that supply chains and logistics experienced a huge upheaval and disruption. This allowed for an increased trend of e-commerce demand, which created a demand for reliable and fast delivery options. Understanding the fulfillment process is a critical part of our path forward, with a better process to help carriers, shippers, vendors and forwarders with their short term and long term delivery goals.

Learn more about last-mile carriers, their benefits and what variables this process can impact businesses along the way. 

What Are Last-mile Carriers?

Last-mile carriers are third-party logistics providers specializing in handling the delivery process’s last mile. They have the infrastructure and resources to address the last mile’s challenges, including traffic, congestion, and limited parking. This lets businesses focus on their core competencies and leave the last mile to the experts.

How Can Last-mile Carriers Benefit Retail Businesses?

1. Last-mile Carriers Improves Customer Satisfaction

In today’s business world, the customer is always right. This is especially true when it comes to shipping and logistics. Businesses that don’t provide their customers with the best possible shipping experience quickly lose out to their competitors.

This is where last-mile carriers come in. Last-mile carriers have a lot to offer businesses and customers alike. They can provide businesses with a cost-efficient way to ship their products and offer customers a convenient way to receive their purchases.

In addition, last-mile carriers can improve customer satisfaction by ensuring that packages are delivered on time and in good condition.

Last-mile Carrier

2. Last-mile Carriers Provide a Competitive Advantage

Many retailers and E-commerce companies are now using last-mile carriers as shipping providers to provide a better customer experience and to gain a competitive edge. Last-mile pages can provide a faster and more reliable delivery service than traditional carriers. This means that the delivery time can often be quite a bit shorter in delivery time of said products.

Last-mile carriers can also offer a more personalized service to customers. They can often provide a tracking number and updates on the status of a delivery. This level of transparency and customer service is not always possible with traditional carriers.

Overall, last-mile carriers provide many advantages to retailers and e-commerce companies. They can offer a faster, more reliable, and more personalized delivery service than traditional carriers. With a goal to provide a superior customer experience and gain a competitive edge, FMi sets the standard for customer journey.

Creating a faster response to disruptions that could happen allow for a seamless delivery experience.

3. Last-mile Carriers Work with Top-Notch Technology

As the world progresses, the demand for faster and more efficient transportation services increases. This is especially true in the case of last-mile carriers responsible for delivering goods to customers’ doorsteps. To keep up with the demand, last-mile carriers need to work with top-notch technology.

Last-mile carriers’ most popular technologies include GPS tracking, real-time monitoring, and route optimization software. Software programs for transportation management systems allow for realtime data collection and management, creating visibility on tracking, networking, dispatch, documentation and quoting; creating a collaborative network across carriers, vendors and customers.

GPS tracking allows carriers to keep track of their vehicles at all times. Real-time monitoring allows them to see where their vehicles are and what they are doing at any given moment, allowing the company to track safety and security for their customers. Finally, route optimization software helps carriers to plan the most efficient routes for their vehicles, saving time and money.


Savings Across Fuel and Resource for Sustainable Options

With the climate variables impacting businesses, sustainable options within the last-mile services are vital to the success of this leg of the journey. The financial cost and environmental impact, costs continue to rise, so utilizing last-mile carriers as a third party remains to be a cost efficient solution to the growing demand of transportation method.

Utilizing third party last-mile carriers allow for a reduction of fuel, time , reduced emissions and gives access to more options. This leaves a lasting impression for our carriers, vendors and customers across the board.

Collaboration and Affordable Delivery Options

National shippers need help at times, so being able to rely on local experts as each market is unique to the logistic conditions. This allows for both small and large companies to connect and utilize your network to access fast and reliable shipping. These partnerships can assist in lowering the overall last-mile costs and ensure deliveries are made on time, in full, even when the delivery needs rise.

Final Thoughts

Last-mile carriers play an important role in retail businesses by providing the final delivery of goods to customers. They offer many benefits to retail businesses, including increased customer satisfaction, lower costs, and improved efficiency as a whole.

If you need freight outsourcing services to help you meet business demands, contact us at FMi Logistics today. We offer high-quality transportation services from Calgary, Toronto, and the rest of Canada. Message us for an estimate today.

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7 Ways a Poor Delivery Service Can Impact a Business

In today’s world, businesses rely on delivery services to get their products to customers in a timely and efficient manner. However, when delivery services are not up to par, it can have a major impact on businesses, both large and small. Here are just a few of the ways that poor delivery service can impact a business: 

  1. Missed Deadlines 

If a delivery company consistently misses deadlines, it can seriously impact a business. Deadlines are often critical in business, and missing them can lead to lost contracts, late fees, and a loss of customer confidence.

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  1. Lost or Damaged Goods

If goods are lost or damaged in transit, it can cost a business a great deal of money. Not only is there the cost of the goods themselves, but there may also be the cost of repairing or replacing them. In addition, if the goods are perishable, there may be a cost of disposal.

  1. Poor Customer Service 

If delivery companies provide poor customer service, it can reflect badly on the businesses they are working for. This can lead to customers taking their business elsewhere.

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In today’s competitive marketplace, businesses cannot afford to lose customers due to poor delivery service. Poor customer service can lead to a loss of revenue and customers for the business.

  1. Lower Employee Morale

When employees are constantly dealing with the fallout from bad delivery service, it can take a toll on their morale. This can lead to a decline in productivity and an overall negative attitude toward the company. In extreme cases, it can even lead to employee turnover.

  1. Missed Opportunities

If you are relying on timely deliveries to take advantage of opportunities, such as seasonal sales or special promotions, bad delivery service can cost you dearly. Missed opportunities can lead to lost revenue and a decline in the overall success of your business.

  1. Increased Costs

If you constantly have to resend orders or make other accommodations for late or missing deliveries, your costs will inevitably go up. It can add to the cost of goods sold and lead to higher operating expenses. This can eat into your profits and make it difficult to keep your business afloat.

This can also impact the bottom line. This is particularly important for small businesses that may have tight profit margins.

  1. Damaged Reputation

Poor delivery service can also lead to negative publicity for a business. For example, if customers have a bad experience with the delivery service, they may write negative reviews online or tell their friends and family about it. This can damage the business’s reputation and make it harder to attract new customers.


There are many ways in which a poor delivery service can impact a business. It can lead to dissatisfied customers, late or missing deliveries, and damaged or lost merchandise. It can also cause problems with employee morale and increase operating costs. 

A business that relies heavily on delivery services should carefully consider its options and choose a provider that can meet its needs.

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Looking for logistics services that can help you streamline your daily business operations? FMi Logistics is a reliable logistics provider that offers customized warehousing, distribution, and transportation management solutions. 

Our team of experienced professionals can integrate our four primary core service areas when required, with our clients’ purchasing, distribution, freight, and construction teams. This allows us to provide a comprehensive and tailored service that meets the specific needs of our clients. Contact us today to learn more!